Thank you for choosing www.lockscout.co.za. We are committed to transparency and ensuring your experience with our subscription services is fair and clear.
This policy outlines how we handle subscription payments, cancellations, and refunds, in line with the South African Consumer Protection Act (68 of 2008).
1. Subscription Payments
By subscribing to LockScout, you agree to pay the recurring fees associated with your chosen plan.
Payments are processed automatically on the billing cycle selected (monthly or annually) using your chosen payment method.
2. Cancellations
You may cancel your subscription at any time by logging into your account on www.lockscout.co.za or by contacting us directly.
Your subscription will remain active until the end of your current billing period. No further charges will be made after cancellation.
We do not charge any cancellation fees.
3. Refunds
As our services provide digital access to a directory / platform, we generally do not offer refunds for partial use or unused time.
However, we understand that exceptional situations arise. If you believe you are entitled to a refund due to an error on our part (for example, double billing), please contact us within 7 days of noticing the issue. We will review and process valid refund claims promptly.
4. Contact Us
For cancellations, billing queries or refund requests, please reach out to us at:
📧 Email: admin@lockscout.co.za
đź“ž Phone / WhatsApp: 0659768815
Please include your account details and any relevant information so we can assist you quickly.
5. Your Rights
This policy does not limit any rights you may have under the Consumer Protection Act, including your right to cancel within the “cooling-off” period for certain electronic transactions.
Thank you for trusting LockScout.
If you have any questions, we’re here to help.
© By Evolution Media House