Effective Date: 01 April 2025
1. Introduction Lock Scout (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner in accordance with the Protection of Personal Information Act (POPIA) and other relevant laws of South Africa.
By using our website (www.lockscout.co.za), you agree to the terms of this Privacy Policy, which explains how we collect, use, store, and protect your personal information.
2. Information We Collect We collect and process the following types of personal information:
Clients: Name, contact details, location data, and any additional information provided when using our platform.
Locksmiths: Business name, contact details, licensing information, and service details.
Website Usage Data: IP address, browser type, pages visited, and interactions with the website.
Cookies and Tracking Technologies: To enhance user experience and analyze website traffic.
3. How We Use Your Information We use personal information for the following purposes:
To provide and improve our directory services.
To facilitate communication between Clients and Locksmiths.
To ensure compliance with legal and regulatory obligations.
To enhance security and prevent fraudulent activity.
To send updates, marketing materials, and promotional offers (with your consent).
4. Sharing of Information We do not sell or rent your personal information. However, we may share your information in the following cases:
With Locksmiths when a Client requests a service.
With service providers who assist in website operations and analytics.
When required by law, regulation, or legal process.
In the event of a business transfer or merger.
5. Data Protection and Security We implement appropriate security measures to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.
6. Your Rights Under POPIA Under the Protection of Personal Information Act, you have the right to:
Access the personal information we hold about you.
Request corrections or deletions of inaccurate or outdated information.
Withdraw consent for data processing where applicable.
Object to direct marketing communications.
Lodge a complaint with the Information Regulator if your rights are violated.
7. Data Retention We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
8. Cookies and Tracking Technologies We use cookies to improve user experience. You can manage your cookie preferences in your browser settings.
9. Third-Party Links Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their policies.
10. Updates to This Policy We may update this Privacy Policy periodically. Any changes will be posted on this page, and continued use of the website constitutes acceptance of these changes.
11. Contact Information For questions about this Privacy Policy or to exercise your rights under POPIA, please contact us at support@lockscout.co.za.
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